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My Wholesale

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© 2023, SuKawaii.
Sukawaii

Contact information: info@sukawaii.com

Address: 9222 Purston Court, Houston, TX 77083

Return Policy:
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items. If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@sukawaii.com within 30 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to info@sukawaii.com we will send you a PDF of a return shipping label. Please print it out and affix to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
Shipping policy:
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping time and processing time are two different subjects. Shipping time depends of the service the customer selects. Once the order is scanned by the selected shipping company, we are not responsible for it. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@sukawaii.com with your name and order number, and we will look into it for you.
Sukawaii

Contact information: info@sukawaii.com

Address: 9222 Purston Court, Houston, TX 77083

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